# Generated by Django 5.2.1 on 2026-07-23 06:27

import django.db.models.deletion
from django.conf import settings
from django.db import migrations, models


class Migration(migrations.Migration):

    initial = True

    dependencies = [
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.CreateModel(
            name='SupportTicket',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('subject', models.CharField(max_length=200)),
                ('category', models.CharField(choices=[('general', 'General'), ('enrollment', 'Enrollment'), ('payment', 'Payment'), ('technical', 'Technical'), ('course', 'Course content'), ('account', 'Account')], default='general', max_length=30)),
                ('priority', models.CharField(choices=[('low', 'Low'), ('medium', 'Medium'), ('high', 'High')], default='medium', max_length=20)),
                ('status', models.CharField(choices=[('open', 'Open'), ('in_progress', 'In Progress'), ('resolved', 'Resolved'), ('closed', 'Closed')], default='open', max_length=20)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('assigned_to', models.ForeignKey(blank=True, limit_choices_to={'role': 'admin'}, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL)),
                ('created_by', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='support_tickets', to=settings.AUTH_USER_MODEL)),
            ],
            options={
                'verbose_name': 'Support Ticket',
                'verbose_name_plural': 'Support Tickets',
                'ordering': ['-updated_at'],
            },
        ),
        migrations.CreateModel(
            name='TicketMessage',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('body', models.TextField()),
                ('is_staff_reply', models.BooleanField(default=False)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('author', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='ticket_messages', to=settings.AUTH_USER_MODEL)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='messages', to='support.supportticket')),
            ],
            options={
                'ordering': ['created_at'],
            },
        ),
    ]